Frequent questions

Provomatic is software for hosting companies: shop, customer area, invoices, payments and automatic provisioning in one. You install it on your own server.

For providers of game servers, web hosting, virtual and dedicated servers – from sole traders to mid-sized hosts. The focus is on companies in Germany and the EU that need legally compliant invoices.

Not quite. Shop, customer area, invoices, payments and provisioning for Pelican and Pterodactyl are done. Subscriptions, tickets and emails come next, then web hosting, domains and accounting. See Coming soon for the current status.

Yes, we are looking for hosting companies for the closed beta. Write to us via the support page.

German and English – for customers and staff. Every interface text can be changed in the admin area.

Prices will be published with the launch of version 1.0. The model is fixed: a one-time purchase per installation with one year of updates, no monthly fee and no limit on the number of customers.

Provomatic keeps working without restrictions. You just do not get new versions until you renew the updates.

Exactly one domain where shop and customer area run. Moving to another domain is possible.

Licence key, domain and version. No customer data, no revenue, no invoices.

Provomatic meets the technical requirements: gap-free numbers, immutability after issuing (also at database level), cancellation only by credit note, checksums and retention. For your company’s overall GoBD compliance you also need process documentation – talk to your tax adviser about it.

Yes. Every invoice contains ZUGFeRD in the EN 16931 profile (PDF/A-3 with embedded XML). XRechnung 3.0 is available as XML too, for example for public authorities.

Consumers in the EU pay the VAT of their country (One-Stop-Shop). Business customers with a valid VAT ID get a reverse-charge invoice; the number is checked via VIES. Customers outside the EU get an invoice without VAT.

Yes. Choose “small business” in the setup wizard; Provomatic then charges no VAT and prints the note under § 19 UStG.

No, the law wants it that way. You cancel the invoice with a credit note and issue a new one. Provomatic does both in a few clicks.

Today you can download invoices and credit notes as PDF and XML. DATEV export and the connection to Lexware Office and sevDesk are in progress.

Stripe, PayPal and Mollie as well as bank transfer with GiroCode. You can offer several at once. We describe the setup step by step.

No. Only your payment provider’s fees apply. Provomatic takes no commission.

The invoice stays open. The customer can pay it in the customer area at any time, also with another provider.

Yes, in full or in part directly from the admin area. Provomatic refunds at the provider and issues the credit note automatically.

Automatic charging on renewal comes with the next phase (subscriptions and lifecycle). Until then customers pay each invoice with the pay button.

A Linux server with PHP 8.3+, MariaDB or MySQL and nginx or Apache. Details are in the installation guide.

Pelican and Pterodactyl. KeyHelp and Plesk for web hosting, domains and Proxmox will follow. More systems can be connected through the module interface.

Yes. There are four themes with settings for colours, logo and images, all in light and dark. You create your own themes with a wizard; a guide is in the admin area.

An import for WHMCS, Blesta, Paymenter and PteroCA is planned and will come before version 1.0.

On your own server. Provomatic only sends third parties what is needed for payment and provisioning – your payment provider and your panel.